You may return new, unopened items within 14 days of delivery for a full refund. We'll also pay the
return shipping costs if the return is a result of our error (you received an incorrect or defective item,
You should expect to receive your refund within four weeks of giving your package to the return shipper,
however, in many cases you will receive a refund more quickly. This time period includes the transit time
for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it
(3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business
If you need to return an item, please Contact Us with your order number and details about the product
you would like to return. We will respond quickly with instructions for how to return items from your
We can ship to virtually any address in North America. Note that there are restrictions on some
products, and some products cannot be shipped outside the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability
of your items and the shipping options.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such
item can be found on its detail page. To reflect the policies of the shipping companies we use, all
weights will be rounded up to the next full pound.